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Your Valued Questions, Answered.

Here are some frequently asked questions that will help you understand our programs and services better.

Dealer Program Overview

UEI Financial offers a range of financing programs tailored for home comfort products, including HVAC systems, Water Treatment units, Water Heaters, Standalone Generators, Battery Walls, and EV Charging stations. Our programs include flexible term lengths and low-interest plans, designed to accommodate different customer needs and support dealer sales.

Becoming a partner is straightforward. Connect with one of our Key Account Managers (KAMs) by filling out “Become a UEI Partner” form, and they’ll guide you through the sign-up process and assist you in getting set up with our dealer tools and resources.

UEI Financial requires dealers to have a solid business history, proper licensing, and a commitment to providing excellent customer service. Our team performs a brief vetting process to ensure alignment with our service standards.

Application Process and Payment

Dealers submit applications on behalf of homeowners using our secure Dealer Portal, and credit decisions are typically made within minutes. Note that all applications are subject to a hard credit inquiry, which may impact the customer’s credit score. We do not perform pre-approvals.

Most applications receive a decision within minutes. In some cases, for more complex applications, our team aims to provide an update within 24 hours.

No. Our financing programs are transparent with no hidden fees. All costs are clearly outlined in the agreement terms, and your designated KAM is available to address any questions.

Dealer Support

UEI Financial offers comprehensive support through our Key Account Managers (KAMs), who are dedicated to their regions. Your KAM will provide sales training, marketing support, and regular business reviews to help you maximize your financing programs.

Dealer resources, including training guides, program details, and co-branded marketing materials, are available exclusively through your designated KAM. They will ensure you have everything you need to drive your sales forward.

Dealer Profile Management

To update your dealer profile, reach out to your regional KAM, who will make the necessary adjustments and keep your information up-to-date in our system.

Financing Options

UEI Financial offers financing for HVAC systems, Water Treatment units, Water Heaters, Standalone Generators, Battery Walls, and EV Charging Stations from any manufacturer. We support products at every budget range, allowing you to choose the solution that best suits your home comfort needs.

Financing allows you to spread the cost of major home upgrades into manageable monthly payments. This helps you invest in quality, energy-efficient equipment without a significant upfront payment.

Application Process

To apply, contact one of our authorized dealers, who will submit the application during the sale. We conduct a hard credit inquiry as part of the application process, which may impact your credit score.

Typically, we require personal information (name, address, and employment) and consent for a credit check.

Yes, we conduct a hard credit inquiry as part of the application process. This may temporarily affect your credit score.

Payment and Terms

UEI Financial offers flexible payment plans ranging from short- to long-term options. We provide competitive interest rates and deferred payment plans to fit your budget.

Yes, you can pay off your loan early without any penalties. This gives you flexibility to settle the account whenever you choose.

Customer Support

To obtain details about your financing agreement, contact the UEI Financial call center at 1-888-737-3674. Our team can provide your account balance, payment history, and more upon request.

For any questions or concerns about your financing agreement, contact our Customer Support Team through the UEI Financial call center at 1-888-737-3674 or reach out to your authorized dealer.

Company Information

UEI Financial operates across Canada, providing financing solutions to homeowners through our authorized dealer network. Our head office is located in Ontario, with dedicated regional Key Account Managers supporting dealers and customers nationwide.

To become a dealer, connect with a Key Account Manager by filling out the “Become a UEI Partner” form . They’ll guide you through the enrollment process and provide an overview of our programs and dealer benefits.

Compliance and Privacy

Yes. UEI Financial uses industry-standard encryption and data security protocols to protect your information at every stage of the financing process.

All of our agreements comply with provincial and federal regulations. Our terms are clear and transparent, ensuring that both dealers and homeowners understand their commitments.