Shannon brings more than 25 years of sales, marketing and business development experience to her role, where she is responsible for strategic builder initiatives and participant engagement. Her wealth of knowledge, as well as her ability to inspire and foster relationships, has been instrumental on several successful residential, commercial and new construction programs developed throughout her career.

Fast Facts

Hobbies: Travelling, cottaging, kickboxing and being with family and friends

Favourite quote: A positive mindset brings positive things. Be positive. Be true. Be kind.

Best part of work: Encouraging team members to develop, grow and succeed. Working in the homebuilding industry to influence and implement change for both builders and Reliance.

Memorable moment: The birth of two children — and making every day memorable.

Advocacy and Leadership

Shannon Bertuzzi brings a wealth of experience in sales, marketing, and business development, spanning over 25 years. As the Director of Builder Sales at Reliance, she plays a crucial role in driving strategic builder initiatives and fostering participant engagement. Throughout her impressive career, Shannon has made significant contributions to the successful development of numerous residential, commercial, and new construction programs.

Shannon’s expertise extends beyond her professional responsibilities. She is actively involved in various industry organizations and committees, serving as a valuable member of the Simcoe County Home Builder Board of Directors and the MOECC Lake Simcoe Steering Committee. In addition, she has dedicated her time and leadership as a past four-year Board Director for BILD and a three-year Board of Director member for the Durham Home Builder Association.

Recognized for her outstanding advocacy and leadership in promoting sustainable communities, Shannon has been invited to speak at numerous government and municipal events. In 2015, Shannon was honoured with EnerQuality’s Industry Leader of the Year award, further highlighting her exceptional contributions to the industry.

In addition to her impressive accolades, Shannon has also received the highly esteemed CHBA’s Award of Honour. This significant recognition celebrates Shannon’s exceptional local and provincial accomplishments, acknowledging her remarkable contributions to the industry. Her dedication, expertise, and commitment to sustainable development have made her a respected leader in the field of sales, marketing, and business development.

Tracey has more than 25 years of experience in sales and account management, especially in executing full sales cycles and product solutions in the areas of hot water tanks, heating and air conditioning for builders.

Fast Facts

Hobbies: Travelling

Favourite quote: Treat clients how you would like to be treated – fairly and honestly.

Best part of work: Being part of a great team. Working with builder partners in Southwestern Ontario whose talents are amazing and communities transform entire neighbourhoods.

Memorable moment: Skydiving

Soar to new heights

Tracey has more than 25 years of experience in sales and account management, especially in executing full sales cycles and product solutions in the areas of hot water tanks, heating and air conditioning for builders.

Tracey brings clear thinking, exceptional service and extensive experience to each project, with a razor-sharp focus on your bottom line and the needs of your homeowners. Guided by a strong work ethic, Tracey is committed to working with builder partners to provide the very best solutions for heating, cooling and hot water to their new home buyer customers.

Tracey is actively involved in local home builders’ associations in her area.

Jennifer is on a mission: to contribute, lead, and serve. For over 12 years, she has served as a director on the board of the Durham Region Home Builders’ Association.

Fast Facts

Area of study: Business and sales.

Hobbies: Cooking and golfing.

Favourite quote: Well done is better than well said.

Best part of work: Feeling part of a family that helps and relies on each other.

Memorable moment: Meeting family members for the first time in Scotland.

Joined Reliance: 2007 (for a period of 5 years); and then again in 2018.

Service Leadership

Jennifer is on a mission: to contribute, lead, and serve. For over 12 years, she has served as a director on the board of the Durham Region Home Builders’ Association, having won the President’s Star Award in 2008, 2009, and 2010, and in 2013/2014 served as the association’s president. Jennifer has also been a board member and on the selection committee for Habitat for Humanity in her region.

In 2008, 2009, and 2010, Jennifer received the President’s Sales Award for Reliance.

Her dedication, strong interpersonal skills, and experience in the new construction industry make a positive impact on her clients and their businesses each and every day.

I have over 25 years of experience in Management and Account Management and bring a tremendous work ethic and the ability to think out of the box to provide solutions.

Fast Facts

Hobbies: Travelling, Avid Music Listener

Favourite quote: The greatest glory in living lies not in never falling, but in rising every time we fall.

Best part of work: Working in the Building Industry and being able to provide solutions that make a real difference for Homeowners throughout the province and country.

Memorable moment: Living in Tobago

Soar to new heights

I have over 25 years of experience in Management and Account Management and bring a tremendous work ethic and the ability to think out of the box to provide solutions.

I have always been proud to provide exceptional service and extensive experience to all builder projects, no matter the size or scope. I believe in providing builders with the best opportunity to improve their bottom line while allowing them to maintain prices for their homeowners that keep them competitive.

I am a strong believer in waking up every morning with a chance to make a difference by simply always doing your best and bringing your “A” game. Always do a checkup from the neck up to ensure you are ready to deliver the best results every day.

I have been involved in the building industry at all levels—from being a member, sitting on a variety of boards, and serving as a former President of the PKHBA.

Feddie Osman is an accomplished professional in the HVAC industry, honoured with prestigious President’s Awards from two of Canada’s largest HVAC companies.

With an impressive 18-year tenure, he has excelled in sales leadership, coaching, and mentoring, playing a pivotal role in training numerous HVAC professionals from various companies.

Fast Facts

Hobbies: Feddie is an avid sports enthusiast, both participating in and spectating various sports.

Favourite quote: Work Hard, Be Humble, Stay Kind

Best part of work: There is no I in Team. We all work and support one another to achieve collective success!

Teamwork Makes The Dream Work

Advocacy and Leadership

Feddie’s success is deeply rooted in his commitment to knowledge, fostering strong relationships, and upholding unwavering integrity.

Notably, Feddie finds immense satisfaction in striving to provide customers with a world-class experience, treating them with the utmost care and respect. He firmly believes in treating others the way he would want to be treated, emphasizing the importance of exceptional customer service.

Carla Agostino has been with Reliance Home Comfort for close to 30 years, working in the new home construction market. Carla is an active member of home builders’ associations and has, in particular, an extensive record of contribution with and recognition from the Hamilton/Halton Home Builders’ Association, holding various positions on the board and serving as its president in 2012.

Fast Facts

Area of study: Politics and Business.

Hobbies: Traveling and pottery.

Favourite quote: Everything and everyone comes into your life for a reason. You just need to look and listen.

Best part of work: Building relationships; providing builders with solutions that provide home comfort.

Memorable moment: Making dad proud by breaking down gender barriers and winning the Superwoman Award from the local home builders’ association.

Joined Reliance: 1990

Superhuman Strength

Carla Agostino has been with Reliance Home Comfort for over 34 years, working in the new home construction market for the last 20. Carla is an active member of home builders’ associations and has an extensive record of contribution with and recognition from the Hamilton/Halton Home Builders’ Association, holding various positions on the board and serving as its president in 2012.

From this same association, Carla has been awarded the prestigious President’s Award (2005 and 2007) and Distinguished Service Award (2011). Under her leadership, Reliance was named Member of the Year in 2008, 2009, and again in 2010.

In 2018, the association awarded Carla with a special “Superwoman Award.”

Paolo offers more than 25 years of experience in the HVAC industry. Working closely with distributors, contractors, and manufacturers, he’s particularly focused on shipping logistics and distribution, equipment sales, technical engineering and manufacturing, as well as construction.

Fast Facts

Hobbies: Travelling and making the most of my time with family and friends.

Favourite quote: Learn from today’s mistakes to make tomorrow better.

Memorable moment: Driving through the Italian countryside while on vacation with my son.

Advocacy and Leadership

Paolo offers more than 25 years of experience in the HVAC industry. Working closely with distributors, contractors, and manufacturers, he’s particularly focused on shipping logistics and distribution, equipment sales, technical engineering and manufacturing, as well as construction.

With over 10 years of sales experience, including recent work with residential builders in Calgary, Ash excels in building strong relationships and delivering tailored solutions that align with client goals. Focused on maximizing ROI, Ash ensures every interaction is purposeful and impactful.
As a member of BILD Calgary, Ash remains actively engaged in the industry, contributing to the advancement of residential building in the region.

Hobbies: Road trips with family and discovering new cuisines as an avid food lover.
Favorite quote: “Winning isn’t everything, but wanting to win is.” – Vince Lombardi
Best part of work: Building strong relationships with clients and making a real difference in every interaction.
Client-Centric Approach